© 2015 by The Flexibility Guru. Serving the Greater Boston area with in-home services.

In-Studio offerings at our studio at 200 Main Street, Falmouth, MA.

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We strive to provide the best courses and services to everyone in The Flexibility Guru family. In order to continue to bring excellent services and trainings that are fair to all our students, clients, teachers and staff, we have established these policies as of April 15, 2016.

COURSE POLICIES

  1. The Flexibility Guru holds courses in affiliated centers across Canada, United States and worldwide.
    NOTE: Policies Regarding rules, payments, registrations and refunds are regulated by each individual affiliated center hosting a course. The Flexibility Guru will not be held responsible for any policies of the affiliated center.

  2. In Boston, the payment and refund policies are as follows:

    • Payment Policies:

      • A deposit of $200 USD is required to register for any course.

      • The balance payment is due no less than 15 business days before the start of a course.

      • Payments are accepted by credit card (Visa, MasterCard, Amex), PayPal, cash and debit cards.

    • Cancellation and Refund Policies:

      • Students are required to submit a cancellation notice a MINIMUM of 15 business days prior to a course start date in order for a full refund (less a $50 processing fee) to apply. The $200 deposit is non-refundable.

      • Refund or credit will not be issued for the following (without exception):

        • Cancellation notice is submitted less than 15 business days prior to the first day of a course start date.

        • No show.

        • Leaving early or not completing the course.

        • Unethical or disruptive behavior during the course.

      • The Flexibility Guru reserves the right to cancel any program at any time without notice. In this event, we will transfer you to a future course within the year or a complete refund will be issued.

      • If a student is required, for reasons personal or otherwise, to miss part(s) of a course there is no refund and courses are non transferable. Students are required to make up the missed time of a course in order to qualify for certification. Students are responsible for any additional costs related to making up course time.

  3. Any video/audio/photo capture of The Flexibility Guru courses, activities, etc. is strictly prohibited without written permission.

  4. The Flexibility Guru retains the right to reschedule or cancel courses due to unforeseen circumstances. The Flexibility Guru will not be held responsible for expenses incurred by students.

  5. Prices are subject to change without further notice.

CERTIFICATION POLICIES

  1. Students must complete all the requirements listed in the appropriate Certification application form. 
    (Requirements vary for each certification.)

  2. Students must fill out the appropriate Certification application form and send it along with all required documents. The documented massage forms need to be filled out completely and thoroughly with no missing information.

  3. A 50$ Certification application fee applies for each certification. This fee is non-refundable.

  4. Students have a 1-year limit to complete EACH CERTIFICATION.​ 20 documented massage forms must be submitted within one year of the Thai Yoga Massage certification course.

  5. Students who exceed the 1-year limit to complete each certification are required to (within a 3-month period):

    1. For Thai Yoga Massage Courses: complete 20 extra hours of Student Clinics or Documented Massages.

    2. For 2-day Specialized Courses: complete 10 extra documented sessions.

    3. For 3-day Specialized Courses: complete 15 extra documented sessions.

  6. Should the certification requirements not be met, The Flexibility Guru reserves the right not to issue a certificate. In this case, the certification application fee is non-refundable.

PRODUCT POLICIES

  1. Payments are accepted by credit card (Visa, MasterCard or AMEX), cash or debit in Canadian or American funds only.

  2. Products (excluding books and manuals) bought online, may be exchanged with a receipt up to 10 days after purchase providing they have not been open or used and are in the original packaging. In-store credit is valid for 30 days after exchange.

  3. Books and manuals are final sale and non-refundable.

  4. All online and phone purchases are non-refundable.

  5. 10% discount is offered on wholesale items when purchasing 10 or more of the same item. Discount only applies to retail price of items, not to be combined with other discounts or offers. Mat sets and books are non-applicable.

  6. Prices are subject to change without further notice.

IN-HOME SERVICE POLICIES

  1. Please consult our website for services and prices.

  2. Payments are accepted by credit card (Visa, MasterCard or American Express), PayPal, cash or debit in American funds only.

  3. Any video/audio capture of The Flexibility Guru massages, activities, etc. is strictly prohibited.

  4. A credit card number will be requested when booking a service.

  5. Clients are asked to provide 24 hours notice for any cancellations.

  6. Within 24 hours the massage is non-refundable and your card will be charged 100% of the price of the service.

  7. If the client doesn’t show for the appointment, the client will be charged 100% of the price of the service.

  8. Prices are subject to change without further notice.

PRIVACY & SECURITY POLICY

  1. The use of this website and/or newsletter constitutes agreement with the terms of this Privacy Policy.

  2. This site utilizes Secure Socket Layers (SSL) technology to safeguard the confidentiality of your personal identifiable information. SSL encryption technology is designed to prevent the unauthorized viewing and downloading of your order information. However, "perfect security" does not exist on the Internet.

  3. Credit card information is encrypted using SSL technology.

  4. A credit card transaction may be canceled if we reasonably determine that the order information you have provided to us is incorrect or fraudulent.

NOTE:

  • All policies, prices and schedules are subject to change without notice.

  • Credit for courses, massages and products are non-transferable (e.g. store credit for a course cannot be used for a massage.)

  • Special prices and discounts are non-transferable and cannot be combined with any other discount, promotion or special.

  • Gift certificates are non-transferable and non-refundable. They cannot be combined with any other discount, promotion or special.

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